December 18, 2011 in Collecting and Buying
Buying hand blown glass online can be a little bit different from buying it offline.
Here are the three most important things that you should keep in mind when you buy art glass online.
Online security is very important, yet not all e-commerce sites have a SSL. Short for Secure Socket Layer, it encrypts network connections to protect your email address, address, credit card details, and other personal information. This means that 1. Your data is really protected, 2. the website actually cares about protecting your identity and information.
Also, this ensures that internet transactions are in fact MORE secure than phone orders and other methods, because there is no way of a human being seeing the actual credit card number. All information is encrypted so that no one except you will ever know your credit card details.
2. Return Policy
Although all online glass art companies ensure that they provide extra-secure packaging for their customers, sometimes unexpected things can happen.
There are many sites that offer easy returns when art glass is broken. Some also offer return service when you just don’t like it, as long as you have the original packaging and unused/unscratched glass.
On the other hand, if sites happen to not have such policy, they are not obliged to do anything about a shipping accident. So look for those policies!
Check our Return Policy.
3. Customer Service
Easily reachable customer service is key. Live chat and twitter (for everything that doesn’t need to be privacy-protected) are especially effective when asking quick questions. Plus, you can avoid the endless “wait for the next available operator” message on the phone line!
Our customer service representative is available through live chat and email.